If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.  Just like when visiting your human doctor, symptoms don’t resolve after the first visit.  Our veterinary staff will work hard for you to help your pet get better as quickly as possible.

Not all veterinary health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes.  The need for a referral / specialty animal hospital may be needed. A cure may not always be possible, and treatment may be ongoing. Our veterinary team in Tampa will do everything they can to find answers and continue to help your pet.